Dispute Resolution Policy
We aim to offer an efficient and effective service and are confident that we can achieve a successful outcome to your case. However, there are rare occasions when communications can break down, which may cause difficulties to arise.
We do have a procedure for handling disputes/complaints. If there is any aspect of our service with which you are unhappy, you should initially contact the fee-earner/caseworker with the care and conduct of your case.
If the matter cannot be resolved, then you should write to our Complaint Manager, Mr. Akilo (company director) explaining the nature of your complaint. He will then contact you to discuss the matter once he has had the opportunity to consider your file and to discuss the matter with the person handling your case.
If we are unable to resolve the matter to your satisfaction within eight weeks or there are exceptional reasons for not waiting for this period you may contact the Legal Ombudsman at [email protected] or P.O.Box 6806 Wolverhampton WV1 9WJ, or telephone number 03005550333, Minicom 03005551777 to consider the complaint.
You must also refer your complaint to the Legal Ombudsman with six months of our final response to your complaint.
The time limits for the Legal Ombudsman accepting a complaint is six years from the date of act/omission, or. three years from when the complainant should have known about the complaint.
Dispute may arise in the following way(s)
Dissatisfaction with the handling of a case
Disappointment with the lack of communication to the client;
Frustration with the perceived lack of case progress;
Displeasure with the outcome of the case.
Address/Contact where to make a complaint/Dispute
54, Wellington Street, Luton, United Kingdom, LU1 2QH
Email: [email protected]
Telephone: +44 01582 424 234